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RAF

Company Profile

Russian Automobile Fellowship (RAF AUTOASSISTANCE) is the first federal company to offer a range of high-quality and affordable services to motorists throughout Russia and the CIS. The Company’s official representatives are located in the 17 largest cities of Russia. In autumn 2006, RAF opened offices in Moscow, St. Petersburg, Volgograd, Voronezh, Yekaterinburg, Kazan, Krasnoyarsk, Nizhny Novgorod, Novosibirsk, Perm, Rostov-on-Don, Samara, Saratov, Ufa and Chelyabinsk. Since June 2007, RAF has been selling membership in these cities. It also opened a call center. In 2008 two more branches, in Yaroslavl and Krasnodar, were opened.

Case

Due to a significant increase in membership, the Russian Automobile Fellowship needed to significantly expand its pool of dedicated phone lines for its own call center. RAF also needed to obtain additional high-speed Internet access lines to its central office.

Considering the various commercial offers from many other major providers, we ultimately focused on the flexible solution offered by a well trusted provider, based on advanced information technology and ensuring the most efficient use of the enterprise’s IT infrastructure. In addition, all work had to be implemented in a very short time. Mastertel coped with its tasks excellently. We have, today, in our possession a powerful, easily scalable and efficient telecommunications infrastructure

Dmitry Blecher, Director of the IT Department of the Russian Automobile Fellowship.

Solution

Mastertel’s solution was selected to best meet client's needs.

Nowadays every car enthusiast knows that a qualified roadside assistance makes all the difference in many emergency situations. After all, the timely advice and assistance (whether it is with a traffic accident or a tire issue) must arrive without delay. Hence the vital role played by service quality and trouble-free connection. By providing innovative telecommunications services, our Company contributes to dealing with difficult situations on our roads. In working with clients, we have set the ‘reliability’ and ‘stability’ bar high, something we intend to maintain in the future

Vitaly Ezopov, Executive Director of Mastertel.

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